Frequently Asked Questions (FAQ)

 


What’s your return policy?

Due to the nature of our products-digital downloads- can not be returned or exchanged.  If your download is damaged or defective in any way, please contact us immediately, we will gladly fix the download and send you the file(s) by email.


How do I open a zip file?

To open a zip file you need a program like WinRar, WinZip or 7-zip. (Each of these have free trials)  You may also upload the zip file to your Google Drive and view the contents, download the files and even print them from within your drive account.  {If you prefer single image files check our Etsy store.  {Zibbet requires us to zip multiple file downloads} Etsy does not. Most of our free printables are single file downloads also.}


What are my printing options?

You can use your printable jpeg file for printing at home or at a professional printer on cardstock or on photo paper.  Some designs, like glitter and gold foil images or text, look best if printed on photo paper.

PRINTING OPTIONS:                                            ONLINE OPTIONS:
Costco                                                                          –Shutterfly
Sams                                                                             –Snapfish
Walmart 
Staples
Office Max
Fed Ex – Kinkos

Your Local Drug Store Photo Centers can also print them for you. Many have online services so you can upload the jpg and pick it up in store.


Do you make personalized custom designs?

Absolutely, you contact us through either shop or email us and we will be happy to work with you on a personalized item.  Keep in mind all personalized items must be paid in full in advance.  We will generally send you a proof to approve within 24 hours of your order.  If everything is up to your standards your finished jpg will be sent as soon as we receive confirmation from you.